Viagogo Canada
Viagogo Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo Canada has 1.2 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Non, Take your money no contact, Convenient to purchase.
Cons: Cannot get my refund, Customer nonservice, Deception.Recent recommendations regarding this business are as follows: "Stay away", "Don’t use they cancelled my tickets for my daughter‘s birthday and refunded my money because somebody tried to buy them when they were not for sale", "Purchasing tickets from third-party and cancellations is very risky!", "Go to the actual site or place of the event is going to be held", "When the tickets are downloaded into the wallet app, check them and make sure they match what the email states you are receiving!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viagogo Canada has 1.2 star rating based on 14 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Non, Take your money no contact, Convenient to purchase.
Cons: Cannot get my refund, Customer nonservice, Deception.Recent recommendations regarding this business are as follows: "Stay away", "Don’t use they cancelled my tickets for my daughter‘s birthday and refunded my money because somebody tried to buy them when they were not for sale", "Purchasing tickets from third-party and cancellations is very risky!", "Go to the actual site or place of the event is going to be held", "When the tickets are downloaded into the wallet app, check them and make sure they match what the email states you are receiving!".
Most users ask Viagogo Canada for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Viagogo Canada Reviews
"Tickets"
I paid for my tickets and then it told me there was no tickets available but continued to charge me. I would like my ordered to be refunded. The order number...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Etobicoke, Ontario
Wrong email address
My email address is Arian.nazila@***.com. My tickets were invalid and I couldn't use them, so I purchased new tickets. Please let me know what the process is to refund my money.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I did not get my tickets
I can't log in, I bought tickets. I don't know what to do now, nobody's getting back to me.
I've emailed to get a new PIN, I haven't received my email.
Nobody's answering the phones. I don't know what to do now.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ciudad Nezahualcoyotl, Mexico
Resolved: No puedo bajar mi boletos del concierto del sábado de los Doobie Brothers
yo perdido más de 3.horas intentando y nadie me.puede resolver nada.
A final llevo 3 días y NADIE RESUELVE NADA, EL PEOR SERVICIO DEL MUNDO
Vancouver, British Columbia
Tickets misrepresented in listing
Tickets did not disclose no view clear misrepresentation. Stubhub cancelled my char 3 times in attempt to resolve the issue.
User's recommendation: Stay away
Victoria, British Columbia
Never ever again
Hello, I cant log into my via go go account. I also bought tickets to Jelly Roll.
Somebody was trying to buy them off me. Im not trying to sell them. I want my tickets.
You canceled my tickets I was buying for my daughters birthday! Her first ever concert and they refunded my money and I lost my tickets because of them being cancelled this is *** if you ask me I will never use that service ever again
User's recommendation: Don’t use they cancelled my tickets for my daughter‘s birthday and refunded my money because somebody tried to buy them when they were not for sale
Fort Quappelle, Saskatchewan
Less than 24 hours notice of concert cancellation and date change
We received notice by email the night before the Toronto Aerosmith concert that Steven Tyler could not perform due to a vocal cord issue. That was sad to hear, but we understand.
What we don't understand is that we cannot request a refund for our tickets. We have no choice in the new concert date and cannot attend the date it is reschedule for.
This is not the first time this has happened to me. Our only option is to try and re-sell the tickets we purchased, which is very challenging to do. They are great seats and we paid a premium for them.
It is unlikely we will get our money back.
There should definitely be something in place for situations like this for refunds. We were in Toronto... we received a notice hours before the concert... not a day or two...
and the new concert is now scheduled during Family week which is time we spend with our kids. We cannot attend.
With less than 24 hours notice of cancellation, they Viagogo should definitely be offering cancellations. Even the seller of the tickets through Viagogo was in contact with me to let me know to ask for a refund and transfer the tickets back so he can resell them. He is willing to do that, but I cannot receive a refund.
It is unreasonable to think a family can just drop everything and spend $ on flights a second time to attend a concert that was cancelled and then rescheduled for a date months away. Ridiculous!
User's recommendation: Purchasing tickets from third-party and cancellations is very risky!
Boucherville, Quebec
Billets
Bonjour, serait-il possible de recevoir mes billets le plus tôt possible, car je serai déjà au mexique la journée qu'ils arriveront...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tickets
I dont understand why the tickets are going to be delivered on 22 June when the festival is on 23 June, and I still have to travel six hours to get to Ottawa from Sudbury.. this is making me very cautious as I already booked a hotel and made plans during the day for shopping.
Why cant I have online tickets that I can print out and show? Why do they have to be sent to me by UPS and North UPS is always late..
Preferred solution: Deliver product or service ordered
User's recommendation: Go to the actual site or place of the event is going to be held
Ticket attachment wrong
We had purchased tickets to see the Peterborough Pete's play in London and all the information was correct in the email except for the attached ticket being for the wrong game and a week later.When calling and dealing with the customer service reps, they were very apologetic regarding the incorrect tickets being attached and tried very hard to fix the situation!
In the end, new tickets were purchased at the event to get in and the money will be reimbursed within 5 to 8 days and an email confirmation within 24 hrs they stated!
Fingers crossed everything comes through otherwise they will be receiving more phone calls!!
All in all, great service on their end in trying to rectify the situation!
Preferred solution: Full refund
User's recommendation: When the tickets are downloaded into the wallet app, check them and make sure they match what the email states you are receiving!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Buy tickets
Nothing resolved this site is *** usless
hi i want tyo buy tickets but i have a voucher from an other cancelled show and theirs no where to put it
i calleld and no one would answer pretty pissed about that
pleas help!!
i want to buy rita baga concert tickets in brossard montreal
Preferred solution: money or tickets
User's recommendation: don t buy here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To find out why I have not got my concert tickets yet
I paid for two tickets for concert on March 12 have not got my etickets yet & why cant I talk to someone on the phone
Preferred solution: Deliver product or service ordered
Fort Mcmurray, Alberta
Tickets
I paid for my tickets and then it told me there was no tickets available but continued to charge me. I would like my ordered to be refunded. The order number is 51186****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have yet to receive my money , and instead of letting us give our visa over the phone so it can be settled, we are put on this bs website that is complicated
It hasn’t! I have to keep calling as apparently we aren’t worth crap
I got screwed over, plain and simple. Drove six hours to the Back Street Boys concert in Quebec, and I had to buy new tickets, which luckily there were still some remaining.
Ive been waiting for my refund ever since. Did you call me when it didnt work? No.
Same *** , different day. I WANT MY REFUND
- Scammers
Preferred solution: Full refund
User's recommendation: Don’t waste your money on these scammers
Toronto, Ontario
I did not get my tickets
The phone call was informative, however, I'll give a review when I receive my tickets. Official review... Pending
User's recommendation: Pending
Longueuil, Quebec
I did not get my tickets
Never recieved my tickets got the runaround until the very last minutes and after telling me they were in touch with the seller several time's and my tickets should be there in one hour, it was always nothing and when I called them again was told it was sent to urgency department whatever that is and when I asked to speak to them directly was told I was unable
User's recommendation: Stay away from this company complete fraud
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Red Deer, Alberta
Resolved: Not validating credit voucher
Company fixed the issue and I have been provided with full refund. Thank you for your assistance.
It was the ONLY way Viagogo would take me seriously and ended in them refunding my $. Thank you!!!.
I placed and received confirmation on to a concert in Calgary, AB on August 17, 2020 with a concert date of July 2, 2021. The concert was cancelled due to Covid and I received an email credit voucher (CSCV769268C7) on July 3, 2021 for $531.36, valid until December 3, 2022.
I tried to book an event today, however, the order ID nor voucher are being recognized and coming up invalid code. I have sent customerservice@***.viagogo.com multiple emails and keep getting automated replies that are also invalid.
Please confirm how I can book events with my credit of $531.36.
Thank You in advance.
Natalie
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